This is an important consideration, but rest assured that it is actually incredibly rare for clients to behave inappropriately during a waxing service. The vast majority of customers are polite, clean and respectful.
As a general rule, all technicians undertaking intimate waxing services should ensure that their appearance, behaviour, language and conversation is professional and appropriate to the task. This not only puts the client at ease but also helps to avoid any misunderstanding in terms of the nature of the treatment.
Use medical terminology when referring to parts of the body (i.e. penis, scrotum, buttocks). Avoid slang words and euphemisms, even if your client uses them.
Although rare, it is important that technicians feel confident in dealing with inappropriate behaviour. Where a customer’s language or actions are threatening or otherwise unsuitable, the therapist should stop the service immediately and ask the client to get changed and leave. Undesirable customers can often be deterred by stating the salon’s policy for dealing with such incidents on your price-list or website, for example: “Inappropriate behaviour will not be tolerated, and we report all occurrences to the police.”
As an added safety measure, salons may wish to consider installing personal alarms in treatment rooms. Mobile therapists and lone workers are advised to operate a ‘buddy system’, whereby a colleague, friend or family member always knows where you are, what you are doing, and what time you expect to finish.
For more ideas, The Suzy Lamplugh Trust provides excellent advice on all aspects of personal safety, including useful information on safety in the workplace, working off-site and travelling.